Hiram Ramirez

Bilingual Customer Service and Technical Support professional with advanced English, native Spanish, and beginner Portuguese skills. Experienced in workflow optimization, logistics coordination, and compliance with HACCP and OSHA standards. Skilled in written communication (chat/email), team leadership, and remote collaboration. Comfortable working with senior clients, ensuring patience and clarity in support interactions. Familiar with medical and social program documentation (Medicaid, community services) from living in California, where I assisted immigrant seniors with language barriers. Certified in food safety and industrial processes, with immediate availability for international remote roles."