Hazel Joy Cabang

Hi there! I’m a results-driven Operations Team Supervisor and ISMS Coordinator with over 5 years of hands-on leadership experience in customer service, compliance, and B2B operations. My career journey has been an exciting ride—starting with front-line customer support at Concentrix, growing into managing remote multilingual travel support teams at TTEC, and currently part of back-office operations and local ISO 27001 compliance at Yngen Data Corp. As a Certified Operations Management Specialist (COMS), I genuinely love mentoring people, streamlining complex processes, and building teams that thrive. Over the years, I’ve been honored as a multi-time Top Performing Team Leader, helping my teams achieve a 98% retention rate and driving a 25% boost in B2B bookings. On the technical side, I rely heavily on data and modern tools to keep everything running smoothly. I regularly use Zendesk for helpdesk operations, Kronos for workforce management, and Okta to keep systems secure and compliant. When it comes to tracking performance and making smart business decisions, I turn data into clear stories using Power BI, Tableau, Looker, and advanced Excel. Whether I'm collaborating across SharePoint, Google Workspace, Teams, Outlook, Slack, Zoom, or Cisco Jabber, my main goal is always the same: keep data safe, support my team, and deliver great results for the business.