Harry Gobres

With over 8 years of combined experience in customer service and virtual assistance, I bring a proven track record across diverse roles including Customer Service Representative, Quality Analyst, Real-Time Analyst, Executive Assistant, Team Leader, and Team Supervisor. I specialize in end-to-end customer support across email, chat, and SMS channels, with hands-on expertise in platforms including Salesforce, Freshdesk, Gorgias, HelpScout, Shopify, Amazon, ClickFunnels, and TikTok Shop. I'm highly proficient in data entry, reporting, data analysis, disputes handling, and social media management and moderation. Beyond frontline support, I have experience in HR, recruitment and outsourcing, payroll management, SOP development, and process improvement. I'm well-versed in Google Workspace (Sheets, Docs, Sites), Microsoft Excel, and other productivity tools, enabling me to streamline operations and drive team performance. Fluent in American English, I adapt quickly to new tools, workflows, and team cultures. I lead with clarity, communicate with confidence, and consistently deliver results.