Hanzala BhatTi

Results-driven Customer Support Team Lead with 3.5+ years of experience delivering exceptional customer service and leading high-performing remote teams. Experienced in handling inbound and outbound customer support for Canadian and UK clients, resolving complex customer issues, qualifying leads, and driving sales performance. Promoted from Customer Support Agent to Team Supervisor within 1.5 years based on consistent performance, leadership, and the ability to exceed KPIs. Skilled in team coaching, call quality monitoring, customer relationship management, objection handling, CRM systems, and performance reporting. Previously worked as an Assistant Manager in inventory and operations, developing strong organizational, analytical, and process improvement skills. I am committed to delivering excellent customer experiences, improving team productivity, and contributing to business growth in fast-paced remote environments.