Hannah Ploetz

I am a detail-oriented Case Operations and Data Verification Specialist with 4 years of high-volume administrative experience supporting state-contracted public human services programs and higher education departments, alongside 4 years of technical database administration in the U.S. Navy. In my most recent role as a Case Initiation Coordinator at the University of Oklahoma, I managed daily intake queues for child support and public assistance (TANF/Medicaid) referrals. I navigated complex legacy databases (OSIS), conducted skip tracing using CLEAR to verify location and custody details, and evaluated sensitive intake safety criteria. During this time, I maintained a 99.18% Quality Assurance rating while consistently exceeding daily processing volume benchmarks by 35% to 48%, and served on a specialized audit team handling 21% of department ticket escalations. I excel in process compliance, high-accuracy data verification, and independent remote workflow execution. I am seeking a 100% remote full-time role in Utilization Management, Operations, Intake Coordination, or Administrative Support where I can leverage my record- keeping precision and public sector experience long