Haider Ali

I am a Computer Science graduate with experience in IT Technical Support at IBIX Global Tech and Midcity Schools & Colleges. My technical experience includes Level 1 and Level 2 support, hardware and software troubleshooting, Windows installation and configuration, network troubleshooting, and technical assistance. At IBIX Global Tech, I worked as a Technical Support Officer, handling hardware, software, and network issues. My responsibilities included installing and configuring Windows operating systems, troubleshooting system performance and connectivity problems, maintaining issue records, and supporting SaaS-based applications. I also coordinated with internal teams and vendors to resolve technical issues. Previously, at Midcity Schools & Colleges, I managed IT labs, maintained computer systems, troubleshot network equipment, and provided technical assistance to students and staff. I have a Bachelor's degree in Computer Science and knowledge of Python, SQL, HTML, CSS, and JavaScript. I am looking for a remote IT Technical Support, Help Desk, or Desktop Support role where I can use my troubleshooting skills, support users, and continue developing my technical knowledge.