Guilherme Vasconcelos

I’m an Account Manager and Customer Success Manager in B2B SaaS, working with Enterprise and Mid-Market accounts across technology, healthcare, telecom and regulated industries. I have worked in account management and customer-facing B2B roles since 2013, and I currently work remotely from Frankfurt, Germany (CET), running a portfolio of 30+ corporate accounts in Brazil at Vivare Nutrimentos. Two results from that role: I exceeded annual ARR targets by 21% in 2024 and 40% in 2025, and I held 96% retention while raising CSAT from 3.0 to 5.0 by redesigning onboarding and building a repeatable Customer Success framework. Earlier, as a Customer Success Manager at Turnitin (LATAM), I delivered 109% of FY21 and 137% of H1 FY22 commercial targets and grew a stalled strategic university account from 6,000 to 20,000 licensed student FTEs, with ARR just over 3x its original level. I cover the full customer journey, from onboarding and adoption to QBRs, renewals, upsell and cross-sell, and I work closely with Sales, Product and C-level stakeholders. I use Salesforce for pipeline and account tracking, and AI tools such as ChatGPT, Copilot, Gemini and Claude for account research and productivity. Native Portuguese, fluent English and Spanish, German B1. I’m looking for a fully remote role as a Customer Success Manager, Account Manager, Renewals Manager or Inside Sales at a B2B SaaS company that serves customers in EMEA or LATAM. I want to own a portfolio and drive retention and growth. I’m based in Germany and work comfortably across European time zones, and I can also cover US Eastern hours. I’m available with two weeks’ notice.