Gracious Dsilva

After 10 years building my career across ecommerce, banking, and telecommunications in the UAE, I have developed a rare combination: I understand operations from the ground up, customer experience from the frontline, and quality management from a coordinator's seat. At InstaShop, I managed end-to-end delivery operations across 50+ partner stores, handled 80+ daily customer touchpoints, was promoted from Representative to Coordinator within 18 months, and built feedback systems that directly changed how our operations team worked. Before that, I spent years in UAE banking — Mashreq Bank and Emirates NBD — managing digital onboarding, KYC compliance, and client relationships in one of the most regulated industries in the region. I work remotely, I communicate clearly, I don't need hand-holding, and I deliver on time. I'm based in Sharjah, UAE (UTC+4), available immediately, and open to full-time, part-time, contract, or freelance engagements. If you need someone who can own your customer operations independently from day one — that's exactly what I do.