Giovanna Costa

Enthusiastic and highly communicative professional with a strong background in freelance digital services, currently focused on delivering world-class Remote Customer Support. With 1 year of experience as a Freelance Video Editor, I have mastered the art of managing international client expectations, meeting strict deadlines, and solving complex technical problems independently. I am fully fluent in English and Portuguese, specializing in Chat and Email Support. My goal is to provide empathetic, efficient, and high-quality solutions that enhance user satisfaction and brand loyalty. Why I am a reliable remote partner: Elite Infrastructure: I operate from a professional home office with a 600 Mbps fiber optic connection, ensuring zero lag and 100% uptime for CRM and VoIP tools. Tech-Savvy: Fast learner of new softwares (Zendesk, Slack, G-Suite) and a high-speed typist (60+ WPM). Problem Solver: My creative background allows me to think outside the box to resolve customer issues quickly and effectively. I am looking for opportunities to contribute to global teams that value clear communication and excellence in customer experience. Let's connect!