Gilberto Lopez

I’m a SaaS onboarding and technical support professional with several years of experience helping SMB and mid-market customers successfully adopt and launch software. Most recently, I managed end-to-end onboarding at Peek Pro, including workflow discovery, account configuration, payment setup, training, troubleshooting, and go-live coordination. In my onboarding role, I managed approximately 12 - 20 implementations per month, maintained around 8 active onboardings at a time, and worked toward a 2–3 week launch timeline with an 88% completion/go-live benchmark. Before moving into onboarding, I worked as a Senior Technical Support Specialist, handling escalations, complex troubleshooting, payment integrations, hardware issues, and cross-functional problem solving. I’m strongest at taking a complicated process or technical issue and making it clear and manageable for the customer. I also enjoy improving workflows, documenting solutions, and using AI and automation tools to stay organized and work more efficiently. I’m currently looking for a remote SaaS onboarding, implementation, technical onboarding, or application support role where I can own projects from kickoff through launch and continue growing in a technical environment.