Gereld Cassinese

I am a Customer Service and Technical Support Professional with over 3 years of experience managing high-volume interactions in both digital and retail environments. At my role in the iGaming industry, I successfully handled a daily influx of over 200 technical support inquiries across various virtual casino platforms while managing essential back-office configurations. I specialize in CRM systems, systematic case tracking, and operational efficiency. I am looking for a remote Customer Success or Technical Support role where I can leverage my problem-solving skills and adaptability to ensure continuous customer satisfaction and operational consistency.