Gerald Estacion

Hi, I am Gee. I’m an IT Support Specialist with hands-on experience in incident management, troubleshooting, and SLA-driven service environments. I specialize in resolving complex technical issues, reducing repeat tickets through documentation, and delivering clear, professional communication to end users. My background includes remote support, escalation handling, root cause analysis, and cross-team collaboration (L1/L2/L3). I am fully equipped for remote work, available immediately, and comfortable supporting global teams across different time zones. Currently seeking Remote IT Support / Technical Support roles where I can contribute immediately and add operational stability.