GARIMA SINGH

Customer-facing Technical Project Manager & QA Lead with 10 years in end-to-end software delivery — requirement gathering, build testing and project management. Scaled organisation from 5 to 50+ members. Migrated 30K+ devices and onboarded 50K+ users across 20+ enterprise customers globally. Core expertise: Manual QA, API Testing, SQL Validation, Regression Testing, UAT, Load Testing (JMeter, K6), Root Cause Analysis across mobile, web, API and cloud layers. Key Achievements: - 20% reduction in production defects. - Built L3 escalation team from scratch. - Managed 500+ test cases across multi-layer platforms. - Hired and managed 60+ professionals. Proficient in Agile, Scrum, Risk-Based Test Planning, Jira, Postman, AWS CloudWatch, Azure Monitor and AI tools including Claude AI, ChatGPT and Jira AI. Valid US B1/B2 Visa — available for onsite client travel.