Gangam chaitanya

As T4 Associate I am accountable for providing support on tickets while using departmental resources, policies and procedures. I act as the first resolution point for Selling Partner Support Associates raised trouble tickets for Sellers and their Brands. Gained exposure to work ethics & also understood work structure and culture of world's largest e-commerce player. Served Sellers in a positive way and received Rewards and Revenue award multiple times. Been upskilled three internal skills in 10 months. Support sellers in order to help troubleshoot, develop, and grow their business partnership with Amazon.com Built Platform and business knowledge to better serve sellers maintain a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues. Developed excellent time-management skills and the ability to work independently. Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.