Gabrielle Jeanne Quilala

I bring nearly 10 years of experience in customer service and quality assurance. Most recently, I worked as a Quality Assurance Supervisor, where I specialized in monitoring performance, auditing documentation, and ensuring compliance with company and client standards. In this role, I led teams, delivered constructive feedback, and implemented process improvements to enhance customer satisfaction and operational efficiency. I am proficient with tools such as Salesforce, Genesys Cloud, LivePerson/LiveEngage, and Verint, which I used to manage customer interactions, client operations, and performance analytics. My strengths include clear communication, structured problem‑solving, and adaptability in high‑pressure environments. I am motivated to contribute these skills to a role where accuracy, compliance, and customer experience are critical.