Gabriel Bassey

Dynamics 365 Support Specialist with 3+ years of experience supporting enterprise Microsoft Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform environments. Experienced delivering Tier 2/Tier 3 support for business-critical CRM applications, resolving complex issues across authentication, security roles, workflows, business rules, solution deployments, integrations, and environment administration. Proven track record managing high-volume support workloads, maintaining SLA-driven service delivery, performing root cause analysis, and partnering with business stakeholders, administrators, developers, and engineering teams to restore service and improve platform reliability. Strong expertise in Dynamics 365 administration, Dataverse investigation, Power Platform troubleshooting, customer support operations, and production incident management. Authorized to work in the United States.