Gabriel Barros

Customer Success / Client Success professional with 11+ years in education and 4+ years in coordination and people leadership. Brings experience in customer support,retention, complaint handling,relationship management, proactive follow-up, and cross-functional issue resolution. Strong background supporting students and families throughouttheirjourney, identifying concerns and risks,resolving problems, documenting and following up on cases, and coordinating with internalteams to provide effective solutions. Comfortable working with digitaltools, spreadsheets, performance indicators, and multiple stakeholders in fast-paced environments.