Fustina Charles

I'm a dedicated Remote Operations & Virtual Assistant Specialist with 2+ years of international experience delivering high-impact administrative, customer success, and digital operations support to entrepreneurs and businesses across the U.S. and beyond. I specialize in executive calendar and inbox management, CRM administration (HubSpot), multi-timezone team coordination, and streamlined workflow automation using tools such as Zapier and Make.com. My background spans the full remote operations spectrum from managing complex travel itineraries and vendor procurement to social media content scheduling and client onboarding support. What sets me apart is my ability to leverage AI tools, including ChatGPT and Claude, to accelerate research, content drafts, and task automation consistently reducing workflow time by up to 40% for the clients I support. I bring a proactive, solutions-first mindset to every engagement and take ownership of tasks with minimal oversight, which is precisely what high-performing remote teams require. Core areas of expertise include: Executive & Administrative Support across multiple time zones HubSpot CRM management, data entry, and client outreach coordination Social media management using Canva, CapCut, and Meta Business Suite Project coordination via Trello, ClickUp, Asana, and Notion Workflow automation with Zapier Customer support operations with a documented 95%+ client satisfaction rate Expense tracking, bookkeeping support, and monthly reporting I hold a B.Sc. in Physics from the University of Uyo, which underpins my analytical approach to problem-solving and data management. I am certified in Virtual Assistant practice and Soft Skills through iWorkremote Digitals and Jobberman respectively, and I am fully equipped with a reliable remote work setup. I am available for full-time, part-time, and long-term contract engagements with international clients, and I thrive in fast-paced, flexible environments.