Franz Rene Copana Cartagena

Results-driven Operations, Technical Support, and Business Development Specialist with over 8 years of hands-on experience in fast-paced digital environments. Specialized in verifying electronic financial transactions, dispute mediation, customer success, fraud prevention, and commercial strategy execution across global remote markets. CAREER HIGHLIGHTS & KEY ACHIEVEMENTS: • Financial Operations & Support: Reconciled and processed 400+ electronic payment transactions with a 0% unresolved dispute rate and 100% positive client feedback. Enforced real-time transaction validation, dispute resolution, and security protocols with zero margin for operational error. • Business Development & Leadership: Led end-to-end sales pipelines, client acquisition strategies, and team training. Skilled in direct negotiation, handling complex sales objections, and building account retention workflows to maximize Customer Lifetime Value (LTV). • Tech Innovation & Projects: Co-created an Automated Financial Custody architecture (1st Place Winner - La Paz, 2023) and led conceptual design for a micro-donation Social Impact Platform (Finalist - Santa Cruz, 2024). CORE TECHNICAL & OPERATIONAL SKILLS: • Operations & Risk: Transaction reconciliation, fraud mitigation, payment verification, and security compliance. • Customer Success & Moderation: Enterprise messaging support (Telegram, Discord), ticketing systems, rapid incident resolution, and community moderation. • Tools & Analytics: Google Workspace, quantitative data analysis tools, and technical translation utilities. INFRASTRUCTURE & AVAILABILITY: Backed by a dedicated multi-display workstation equipped with high-speed fiber-optic internet and 24/7 mobile network redundancy, guaranteeing zero-latency execution and uninterrupted remote availability. Seeking full-time, contract, or freelance remote opportunities in Operations, Customer Success, and Technical Support.