Fhalila Haruna

I'm a customer support and sales professional with over three years of experience across SaaS, insurance, and property industries. I help businesses deliver excellent customer experiences while driving results through clear communication, relationship building, and problem-solving. I'm currently based in Ghana and work fully remote with a dedicated home office, fiber internet, and backup power. I've spent the last three years working and studying remotely, which has taught me how to stay focused, manage my time, and collaborate effectively across teams and time zones. I hold certifications in AI Career Essentials and I'm proficient in CRM tools like HubSpot and Zoho, as well as productivity platforms including Slack, Notion, ClickUp, and the Microsoft Office suite. I'm also completing my Bachelor's in Economics and Management with the University of London, where I'm building a stronger foundation in business analytics and strategic decision-making. Throughout my career, I've: Achieved an 80% sales increase through targeted customer engagement Maintained a 95% client satisfaction rate while managing over 50 accounts Supported clients across phone, email, and chat—resolving issues, answering questions, and ensuring they felt valued I'm currently looking for a remote customer support or sales role where I can contribute, grow, and continue building toward a future in Business Development and Intelligence Analysis. I'm reliable, self-managing, and ready to add value from day one.