Fernando Hernández Matus

I'm a QA and IT professional with over 25 years of experience spanning software quality assurance, technical support, and cross-cultural communication — including 6+ years focused specifically on manual and exploratory QA testing across web and mobile platforms. I design and execute comprehensive test cases, manage the full defect lifecycle, and validate APIs using tools like Postman. I'm fluent in Azure DevOps, Jira, and ServiceNow, and I thrive in Agile/Scrum environments — collaborating closely with developers, product owners, and stakeholders to ship quality software on time. Before QA, I worked in IT support (troubleshooting POS systems and Oracle HR platforms) and as a professional interpreter/translator for AT&T across emergency services, healthcare, legal, and financial sectors. That background trained me to stay precise under pressure and communicate clearly across technical and non-technical audiences, in both English and Spanish. I am Anthropic Claude certified (CCDV-F). I also use AI tools like GitHub Copilot, ChatGPT, and Gemini to speed up requirements analysis and edge-case discovery.