Fernando Arguedas Alvarado

I am a bilingual English-Spanish professional based in Costa Rica with over 2 years of experience in customer service, account management, and collections supporting US-based clients. I hold the Cisco Cybersecurity Certification and am actively building technical skills through TryHackMe, focusing on IT support and information security best practices. In my current role, I manage confidential financial information with zero security incidents, maintain high accuracy in payment processing, and consistently meet performance goals while communicating clearly in both languages. I am reliable, fast to learn new tools and systems, and fully available for remote work aligned with US time zones (UTC-6). Next, I am looking to grow in a remote role as a Customer Support Specialist, IT Support Assistant, or entry-level Cybersecurity team member where I can contribute, learn, and grow long-term.