Fernanda Veronica Alonso Fernandez

Customer Success and Billing & Contract Operations professional with 19+ years of experience supporting global B2B clients in complex, high-volume environments. I specialize in contract lifecycle management, billing accuracy, and client account operations, ensuring alignment between commercial agreements and operational execution. My background combines customer-facing relationship management with strong analytical and financial acumen. I have extensive experience managing contracts, billing processes, reconciliations, and reporting, while partnering with cross-functional teams to deliver accurate, efficient, and scalable operations. Core expertise: Contract Lifecycle Management | Billing Analysis & Reconciliation | Customer Success | Account Management | Revenue & Financial Reporting | SLA & Compliance | Process Improvement | CRM & Data Tools | Bilingual EN/ES Throughout my career, I have: Managed end-to-end customer lifecycle operations, including contract execution, billing validation, and account support Supported 20+ global enterprise accounts across multiple regions, ensuring billing accuracy and service delivery alignment Analyzed billing discrepancies and financial data, identifying issues and driving timely resolution Prepared operational and financial reports for senior stakeholders to support decision-making Collaborated with Sales, Finance, and Operations to ensure contract terms are correctly reflected in billing and system configurations Improved processes in high-volume, deadline-driven environments with a strong focus on accuracy and compliance At Sabre Corporation, I supported international accounts by managing billing operations, contract-related processes, and financial reporting. I played a key role in ensuring data accuracy, resolving billing issues, and maintaining high levels of client satisfaction through proactive communication and operational excellence.