Feliam Jake Caputolan

High-performing Customer Service Advisor with over 16 months of experience driving customer satisfaction and exceeding key performance indicators (KPIs). Proven track record of consistently achieving top-tier metrics in CSAT, First Contact Resolution (FCR), and Average Handle Time (AHT) while delivering empathetic, above-and-beyond care. Recently impacted by a company-wide layoff and actively seeking a dynamic customer support role where I can leverage my problem-solving skills, adaptability, and dedication to exceptional client experiences.