Federico Orlandino

I am a trilingual Client Support and Customer Success professional with over 8 years of experience working with US and Latin American markets in SaaS, technology, and service-based environments. My background combines customer-facing support, consultative sales, and operational coordination, allowing me to bridge communication between clients, sales, and internal teams effectively. Throughout my career, I have managed high volumes of client interactions via calls, chat, and email while maintaining strong performance metrics such as SLA compliance, CSAT improvement, and retention-focused follow-ups. I have also supported onboarding processes, created internal documentation, coordinated cross-functional communication, and worked extensively with CRM systems to ensure data accuracy and workflow efficiency. I am comfortable handling invoice disputes, troubleshooting platform issues, de-escalating sensitive situations, and managing B2B relationships with professionalism and clarity. Having worked remotely in fast-paced, async-first environments, I thrive in structured systems where process adherence and client satisfaction are equally important. I am currently seeking a remote Client Support, Customer Success, or Operations-focused role where I can contribute strong communication skills, structured problem-solving, and a client-centered mindset.