Febriano Latana

A dedicated Technical Support Specialist with 5 years of experience, specialized in troubleshooting, problem solving,and optimizing software applications to ensure a smooth end-user experience. Proficient in JavaScript, SQL & C# to support troubleshooting process. Experienced with REST APIs, JSON, and Postman. Hands-on experience with Jira and Salesforce for managing Technical Support tickets. Posess a strong communication skills to effectively deliver resolutions and documentation to both technical and non-technical stakeholders, as well as customers.