fauziya nikath

Product operations analyst with experience managing the product life cycle, including requirements gathering, PRD authoring, sprint delivery, and post-launch QA across global product portfolios. Designed and implemented event-driven Jira Automation workflows to streamline processes, eliminating manual triage and improving operational efficiency by recovering approximately 25% of daily team capacity. Delivered 100% SLA compliance, reduced resolution time by 95%, data-driven decision-making, and cross-functional collaboration. Proficient in Jira, Confluence, SQL, Mixpanel, and Microsoft Office, with a strong focus on product operations, workflow automation, and scalable process improvement.