Faridah Bori

Senior Technical Operations and AI Automation leader with 6+ years of experience in enterprise SaaS, promoted through five levels to Senior Manager of Technical Escalations at The Predictive Index. Operate across Engineering, Product, Business Systems, Security, and Customer Success resolving complex technical, operational, and integration issues in enterprise environments. Build AI-powered workflows, automation systems, and knowledge solutions using Claude, Anthropic APIs, MCP integrations, Zapier, Salesforce, Slack Workflow Builder, and APIs. Designed systems for case summarization, investigation acceleration, knowledge retrieval, and operational risk detection. MCP experience includes integrations with LogRocket, Enterpret, Datadog, and customer intelligence platforms. Strong expertise in enterprise SaaS integrations across HRIS/ATS and API ecosystems including Workday, UKG, Merge, Salesforce, and custom services. Experienced debugging sync failures, API errors, event-driven workflows, and data consistency issues across distributed systems. Deep background in technical escalations, incident response, bug triage, root cause analysis, and large-scale data reconciliation. Partner with engineering and vendor teams to resolve production-impacting issues and improve system reliability. Known for translating ambiguity into scalable systems, improving cross-functional workflows, and converting operational signals into product and process improvements. Led initiatives including platform migrations, upgrade readiness programs, and data integrity remediation in enterprise SaaS environments. Core strengths include AI operations, prompt engineering, AI workflow design, automation architecture, systems integration, technical writing, knowledge management, process optimization, incident management, and stakeholder leadership. Technical toolkit includes Claude, MCP, Gemini, Anthropic API, Zapier, Salesforce, Jira, Slack Workflow Builder, REST APIs