Farhan A. Razak

IT Service Manager | Release & Change Management | ITIL Certified | Driving Automation & Service Reliability

Singapore UTC+8

Seasoned IT leader with 14+ years in infrastructure, operations, and ITSM (ITIL-certified). Led teams at Nettium and NCS to cut MTTR by 60%+, boost deployment success to 98%, and manage SaaS vendors/SLAs in regulated banking/payments. Expert in incident/RCA, release governance, stakeholder comms, and AI-driven automation. Seeking senior roles in IT support/operations.

At a glance

Level Lead

Experience 15 years

Education Other
Information Systems

Looking for

Full-Time Part-Time Contract Freelance

Open to

Video Interview

Paid Trial

Background Check

NDA

Message Farhan — Coming Soon

Skills

IT Customer Relationship Management Customer Support Networking Windows Administrator Systems Administration Network Security Network Monitoring MySQL Kubernetes Grafana Devops Cybersecurity Application Performance Management Project Management Process Improvement Atlassian Agile Methodology Account Management Administrative Support AI Tools Critical Thinking Data Analytics Data Management Data Collection Data scraping Data Visualization Emotional Intelligence Employee Engagement CRM

Membership Details

Member Since

March 19, 2026

Last Active

3 months ago