Faithful Chekwas

I’m a customer support and sales support professional with 3+ years of experience across customer service, remote user support, community moderation, administrative support, and sales operations. I help customers understand products and services, resolve issues, complete onboarding processes, and receive clear, professional support throughout their experience. One of my key achievements has been supporting customers with transaction and technical issues while maintaining the confidentiality of sensitive customer and financial information at Kayhes Enterprise. I also gained valuable remote support experience at Elevation, where I handled user concerns, complaints, and conflicts while moderating user-generated content in line with community guidelines and platform policies. In my current role at Aida Credit, I support customers through smartphone financing and BNPL onboarding, explain financing terms and KYC requirements, and help customers choose suitable products based on their needs. This has strengthened my ability to combine customer service with sales support and customer education. For my next opportunity, I’m looking for a remote Customer Support, Customer Service, Virtual Assistant, or Remote Operations role where I can use my communication, problem-solving, organization, and customer-facing skills to support customers and contribute to a reliable, positive customer experience.