Fahd Mohamed

I am a remote Customer Success and Sales professional with over two years of experience supporting USA-based clients through digital channels at Intelcia Egypt. I progressed through four roles — from Customer Service Representative to Chat Sales Agent — consistently exceeding KPI targets and maintaining high first-contact resolution rates across high-volume environments. My key achievements include driving measurable revenue growth through consultative upselling, maintaining advanced English communication standards, and managing 50-100+ client interactions daily with zero missed follow-ups. I am proficient in Google Workspace, Microsoft Office, and CRM platforms, and I thrive in fully remote, outcome-driven environments across time zones. The type of remote work I am targeting is Customer Success, Virtual Assistant, or Client Onboarding roles where I can combine my communication skills, attention to detail, and ownership mentality to help businesses retain clients and deliver exceptional experiences.