ezinne Onyekere

Dedicated and results-driven Customer Service Professional with over 10 years of experience delivering exceptional technical and customer support. Proven track record in remote operations, end-to-end ticket management, and troubleshooting complex systems within high-volume environments, including the IT and gaming industries.Leveraging a Master of Science in Psychology, I bring a unique understanding of human behavior to user support. This background enables me to de-escalate high-stress situations, communicate technical concepts clearly to non-technical users, and build strong client relationships.Core Expertise:Technical Support: Proficient in Microsoft ecosystems (Office 365, Windows OS) and enterprise CRM tools.Problem Resolution: Experienced in managing the full ticketing lifecycle, documenting technical workflows, and optimizing support processes.Communication: Skilled in cross-cultural oral and written communication, ensuring clear and concise service delivery.I am looking to leverage my decade of experience and technical problem-solving skills to contribute to a collaborative, forward-thinking team as a Customer Service Officer.