Evans Aza

I am a Customer Support and Account Management professional with over five years of remote work experience supporting international customers, managing business relationships, and coordinating operations across different industries, including iGaming, logistics, and digital services. My experience includes customer support through chat and phone, complaint resolution, CRM management, affiliate partner management, sales support, onboarding coordination, and performance monitoring. I have worked with international teams and customers across the United States, United Kingdom, Europe, Russia, and other markets, using English at an advanced C1 level. Two key achievements stand out in my career. First, as an Affiliate Manager, I managed a portfolio of 100+ active affiliate partners, supported partner onboarding and relationship development, monitored traffic and conversion performance, and helped resolve tracking and payment issues. Second, in customer-facing roles, I handled high volumes of inquiries, investigated customer concerns, maintained accurate CRM records, and coordinated with internal teams to help resolve issues and keep customers informed. These experiences strengthened my communication, problem-solving, multitasking, and relationship-management skills. I am now seeking a fully remote opportunity as a Customer Support Specialist, Customer Success Specialist, Account Manager, Affiliate Manager, or Partner Relations Specialist. I am particularly interested in international teams where I can contribute to customer satisfaction, efficient issue resolution, strong business relationships, and long-term company growth while continuing to develop professionally.