Eros joshua Bermejo

Dedicated Medical Virtual Assistant and Patient Support Specialist with experience in healthcare scheduling, patient communication, and medical office operations. Proficient in eClinicalWorks (eCW) EMR, managing high-volume inbound and outbound calls, coordinating appointments, processing medication refill requests, and relaying detailed patient messages to healthcare providers. Skilled in delivering exceptional patient experiences, maintaining accurate medical records, and ensuring seamless communication between patients and clinical teams. Backed by a strong customer service and fraud analysis background, bringing excellent problem-solving, attention to detail, and professionalism in fast-paced healthcare environments.