Erica Kizer

Operations and Quality Assurance Professional with 16+ years of experience across remote operations, customer support, compliance, hospitality, and team leadership. Throughout my career, I have consistently been recognized for accuracy, adaptability, problem-solving, and the ability to improve workflows and team performance in fast-paced environments. I have experience managing quality assurance processes, preparing compliance and performance reports, coaching team members, resolving escalations, and maintaining high standards for customer experience and documentation accuracy. My background includes remote collaboration, administrative support, data review, process improvement, and cross-functional communication using tools such as Microsoft Excel, Google Workspace, Slack, and CRM systems. I am currently seeking a remote role in operations, quality assurance, customer support, administrative support, or data review where I can contribute strong organizational skills, leadership experience, attention to detail, and a commitment to efficiency and professional service.