Eric Schrum

Technical Operations and Infrastructure professional with 12+ years of experience supporting enterprise healthcare, cloud infrastructure, networking, Microsoft 365 environments, and distributed multi-site operations. My background includes hands-on systems administration, SD-WAN and network deployments, identity and endpoint management, SaaS platform support, vendor coordination, and operational troubleshooting in fast-paced healthcare and startup environments. Throughout my career, I have supported both large regional organizations and lean, rapidly evolving teams where adaptability, communication, and problem-solving were critical. I have experience leading infrastructure initiatives across 90+ healthcare facilities, supporting executive leadership, coordinating third-party vendors, and maintaining reliable systems in high-compliance environments. My technical background includes Microsoft 365, Entra ID, Intune, Cisco Meraki/Catalyst, Ubiquiti, VMware, Hyper-V, VPN technologies, UCaaS platforms, cloud-connected infrastructure, and enterprise troubleshooting. More recently, I have also incorporated AI-assisted tools such as Microsoft Copilot and ChatGPT into documentation, troubleshooting, operational workflows, and knowledge management processes to improve efficiency and support operations. I enjoy solving complex technical problems, improving operational workflows, and helping organizations leverage technology in practical, scalable ways.