Eric Carroll

I’m a Business Operations and Client Delivery leader with more than 22 years of experience founding and scaling a professional services business and advising ownership teams on operations, client retention, and organizational effectiveness. I specialize in bringing clarity and structure to complex or ambiguous situations—protecting revenue, tightening delivery, and making it easier for clients to stay and grow. My work sits at the connection of operational leadership and client relationships. I stay close to the details of execution while helping leadership teams turn insight into clear plans teams can actually carry out. Key strengths include stakeholder discovery, root-cause diagnosis, process improvement, and practical use of AI tools to support prioritization and productivity. I’ve led client-facing work, built accountability systems, and guided service businesses through both growth and operational challenges. I’m currently seeking Director-level remote opportunities in business operations or client delivery within professional services firms and relationship-driven agencies. I work best in environments that value practical execution, long-term client focus, and clear ownership of results. Based in Texas and fully available for remote work across the U.S.