Enjie Saloom

PROFESSIONAL SUMMARY Reliable and detail-oriented remote professional with experience and skills in Customer Support, Call Center Operations, Virtual Assistance, Writing, and Arabic–English Translation. Strong communication skills in both Arabic and English, with the ability to handle customer inquiries, respond to emails and messages, organize administrative tasks, follow up with clients, and work independently in a remote environment. Currently seeking remote opportunities in Customer Support, Virtual Assistance, Administrative Support, Translation, and Call Center Operations. --- CORE SKILLS - Customer Support - Chat & Email Support - Call Center Operations - Virtual Assistance - Arabic ↔️ English Translation - Written Communication - Email Management - Customer Communication - Data Entry - Administrative Support - Internet Research - Appointment Scheduling - Client Follow-up - Problem Solving - Time Management - Remote Work - Microsoft Office / Google Workspace - CRM & Ticketing Systems - Attention to Detail --- PROFESSIONAL EXPERIENCE Customer Support / Call Center [SAWA App] — [Syria] [2-2021] – [4-2026] - Handled customer inquiries through phone, email, and/or chat. - Assisted customers with questions, requests, and basic problem resolution. - Maintained professional and friendly communication with customers. - Followed company procedures and maintained accurate customer information. - Escalated complex issues when necessary. - Worked efficiently under pressure while maintaining service quality. Virtual Assistant / Administrative Support