Emmanuella Ahamafula

I am a Customer Experience professional with three years of experience in customer service and client relationship management within the real estate industry. My experience includes managing customer enquiries, resolving concerns, coordinating appointments and inspections, following up with clients, and maintaining positive relationships throughout the customer journey. One of my key achievements was contributing to a 30% increase in revenue through proactive customer engagement, consistent follow-ups, and relationship management. I also helped improve the customer follow-up process and identified recurring customer concerns, including payment-plan issues that contributed to lost sales, sharing these insights with management to support improvements. I take pride in communicating clearly, understanding customers' concerns, and finding practical solutions while maintaining a professional and helpful approach. I am comfortable taking ownership of tasks, managing competing priorities, and ensuring customers feel heard and supported. I am now looking for a fully remote Customer Support or Customer Experience role where I can use my written communication, empathy, problem-solving, and relationship-management skills to deliver excellent customer experiences. I am particularly interested in a team that values independent thinking, reliability, and a human approach to customer support, with opportunities to grow as the business expands.