Ehiaghe Ovuehor

I am a Customer Support, Customer Success, Sales & Business Development, HR, and Admin/Operations professional with over 15 years of experience helping customers, clients, and organizations solve problems, improve processes, and deliver exceptional service across banking, consulting, human resources, retail, and business operations. I am looking for a remote opportunity with a forward-thinking company or startup where I can use my years of experience across Customer Service, Operations, HR, Sales Lead, Recruitment, and Account/Client Management to make a meaningful impact and help both the people I support and the organization across different time zones. Achievements: Supported an average of 40–60 customers daily across email, live chat, inbound and outbound calls while maintaining high service standards and customer satisfaction. Improved onboarding efficiency by 20% through structured communication, better coordination, and process improvements. Increased client satisfaction by 25% through proactive relationship management, timely issue resolution, and consistent follow-through. Successfully supported 100+ stakeholders across onboarding, recruitment coordination, investigations, issue resolution, HR services, and operational activities. Investigated and resolved complex customer and client issues involving payment disputes, failed transactions, service concerns, complaints, and operational challenges through effective root-cause analysis and cross-functional collaboration. Built and maintained strong customer, client, employee, and stakeholder relationships across banking, consulting, HR, operations.