Ebikere Sonia Ngwobia

I'm a Customer Support & CRM Operations Specialist with 2+ years of experience helping businesses deliver exceptional customer experiences while improving operational efficiency. I specialize in customer support, CRM administration, workflow automation, process documentation, and virtual assistance for remote teams. My experience includes managing 200+ customer inquiries weekly, maintaining a 98% resolution rate, and helping reduce response times from 24 hours to 45 minutes through process improvements and automation. I am Freshdesk Certified and proficient in Freshdesk, HubSpot, Google Workspace, Slack, Notion and AI-powered productivity tools. What sets me apart is my ability to combine frontline customer support with an operations mindset. I don't just resolve tickets; I optimize workflows, improve processes, and build systems that help teams scale efficiently. I am currently seeking remote opportunities in Customer Support, Customer Success, CRM Operations, Support Operations, Virtual Assistance, and Customer Experience roles.