Durgesh

I’m a strategy and analytics professional with 5+ years of experience across competitive intelligence, customer insights, pricing, growth, benchmarking, and process improvement. Currently at BigBasket, I built the competitor intelligence function from the ground up, combining SQL, Python, market data, customer signals and AI-enabled workflows to turn fragmented data into actionable business decisions. Two achievements I’m particularly proud of are building an automated competitor SKU-matching and pricing intelligence system that scaled mapping coverage to 74.7% across 9 T1 cities, while reducing benchmarking cycle time by 35%. At Swiggy Instamart, I also designed and ran retention experiments across 650K+ users, contributing to a 7% lift in repeat orders and 5% uplift in dormant-user reactivation. Next, I’m looking for a fully remote role in Strategy, Customer Intelligence, Product/Business Analytics, Competitive Intelligence, Growth, or Founder’s Office where I can own ambiguous problems end to end, work closely with cross-functional teams, and build solutions that have measurable business impact.