Dunja Nota

Customer Relationship Management and Customer Support professional with over 5 years of experience in hospitality, travel, and customer service industries. Experienced in both remote and hybrid environments, working with international clients and companies. Skilled in managing client relationships, handling inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. Proven experience in hotel relationship management, onboarding and supporting partners, and maintaining long-term professional relationships. Strong background in quality assurance, including reviewing processes and supporting colleagues to ensure accuracy, consistency, and service excellence. Dedicated to delivering high-quality customer experiences, improving operational processes, and building strong, trust-based client relationships. Currently seeking a remote role in customer support, account management, or customer success where I can contribute to service quality and client satisfaction at a global level.