Dominic Abel

IT Support Engineer with over 6 years enterprise experience in endpoint troubleshorting, infrastructure support , and technical service operations, backed by Bachelor’s and Master’s degrees in Chemical Engineering and industry experience supporting enterprise Dell Technologies laptop and desktop systems. Experienced in hardware diagnostics, component replacement, operating system troubleshooting, incident management, and technical support delivery within fast-paced enterprise environments. Skilled at resolving complex technical issues, minimizing downtime, and supporting end users while maintaining SLA compliance and high service standards. ITIL Certified professional currently advancing expertise in Microsoft Azure Administration, cloud infrastructure, endpoint management, and enterprise support technologies. Passionate about leveraging analytical problem-solving, systems thinking, and customer-focused support to deliver reliable IT solutions across global organizations. Recognized for strong communication, adaptability, technical troubleshooting, and the ability to work effectively across cross-functional and customer-facing environments. Dominic provides the following service and supports: • IT Support Engineering • Endpoint & Infrastructure Support • Technical Support Engineering • Cloud & Infrastructure Operations • Azure Administration • Enterprise Service Operations Open to international remote and hybrid opportunities with innovative multinational organizations focused on technology, cloud services, infrastructure, and digital transformation.