Disa Turner

Results-driven program operations and L&D professional with over seven years of experience spanning global exchange program administration, travel logistics coordination, admissions processing, and crisis intervention services. Previously, I served for three years as a Training Coordinator at The Trevor Project, where I managed volunteer trainees, facilitated workshops, delivered live role-play coaching, developed comprehensive learning materials, and tracked performance metrics to uphold quality and compliance. As a Digital Crisis Worker, I provided real-time chat and SMS counseling to youth in crisis, consistently exceeded performance benchmarks, de-escalated high-risk situations, and mentored new counselors during onboarding. Throughout my five years at The Trevor Project, I collaborated effectively in a fully remote environment, maintaining clear communication, coordination, and productivity on a team distributed across five time zones. Across roles, I bring expertise in training delivery, database management, compliance tracking, and trauma-informed communication, supported by professional certifications in Inclusive & Ethical Leadership and Leadership for Contemporary Organizations. I am recognized for combining operational precision with empathetic, mission-driven service.