Dion Walker

Customer-focused professional with 18+ years of experience in customer-facing, healthcare, education, business consulting, and digital community environments, including more than 3 years of hands-on healthcare dietary operations experience. I specialize in delivering empathetic customer service, resolving issues, following detailed workflows, maintaining accurate processes, and communicating clearly with diverse customers and teams. In my current healthcare role, I support patients, staff, and visitors while following strict safety, sanitation, compliance, and quality standards in a fast-paced environment. My experience also includes CRM strategies, client support, lead generation, digital communication, and technical troubleshooting. I am seeking a full-time remote Customer Support Specialist, Customer Success, or Customer Operations role, preferably an email/chat-focused position rather than a traditional call center. I bring strong written communication, attention to detail, empathy, adaptability, ownership, and a commitment to learning new software and workflows quickly while driving customer issues toward resolution.