Dimitar Ivanov

I am a Customer Support Agent with 5 years of experience. I managed real-time chat rooms during live bingo sessions, ensuring a positive and engaging player experience while enforcing community guidelines. Handled high chat volumes, assisted with basic game-related issues, promoted campaigns, and escalated technical or behavioural concerns when needed. Also handled background check processes for US clients by verifying documents via phone, email, and chat, and coordinating drug tests and appointments. Maintained accuracy, confidentiality, and clear communication throughout the process. And last but not least provided support for brands like Vans and The North Face, assisting customers with order tracking, delivery issues, and carrier communication (DHL, UPS, Yodel). Ensured timely resolutions and a smooth customer experience.