Dhen Harold Cristobal

Customer Service Representative | Technical Support Specialist | Ecommerce & Order Management Professional

Seeking: Customer Service Representative · Technical Support Representative

Philippines Singapore (GMT+8)

Highlights

RecentAliveCor - HealthTech Support
Result1000 open tickets cleared in 1 week (Zendesk)

I’m a Customer Service and Technical Support Specialist with 8 years under my belt across telecom, healthcare tech, fintech, and corporate travel. I handle everything from technical troubleshooting and billing fixes to account support using tools like Zendesk and Salesforce. A couple of my big wins include providing white-glove emergency support for executive travelers at American Express and consistently hitting top CSAT and QA scores while supporting major brands like Verizon. Next up, I’m looking for a full-time remote role as a Customer Support or Tech Support Specialist where I can bring my tech skills, empathy, and hands-on experience to help a great team succeed.

At a glance

Level Senior

Experience 8 years

Education High School
Information Technology

Compensation $20,800 – $22,000/yr
$10/hr

Looking for

Full-time

Open to

Video Interview

NDA

Messaging coming soon

Skills

Collection Account Retention Active Listening B2B B2C Back Office Support Chat Support Customer Service Customer Support Email Support Ecommerce English Speaking Flight Booking Healthcare Helpdesk Support Hotel Booking Phone Support Product Knowledge SaaS Technical Support Ticket Booking Canva Design Bigcommerce Shopify

Membership Details

Member Since

October 6, 2026

Last Active

14 days ago