Dhanya Nair

Sales & Admin Executive GIAX Trading & Contracting WLL – Qatar | Apr 2025 – Present • Managed implementation of Zoho CRM & Gallabox, coordinating with developers, testing workflows, and resolving functional gaps. • Designed CRM workflows, recommended system improvements, and trained staff for adoption. • Managed showroom operations: customer handling, stock receipt, order processing, and goods release. • Prepared quotations, pricing sheets, vendor registrations, and supported accounts documentation/payments. • Coordinated procurement — supplier sourcing, negotiations, and cost-effective purchasing. • Liaised with suppliers/clients to ensure deliveries, payment follow-ups, and after-sales support. • Conducted client prospecting via Google/LinkedIn and maintained relationships. • Supported digital marketing, content creation, and social media campaigns. Content Writer/Copy Writer (Freelance) Aug 2024 – Apr 2025 & May 2021 – Jul 2022 (Remote) • Produced SEO-optimized web, blog, and social content for multiple industries. • Performed keyword research and market analysis to improve visibility. • Delivered client-approved content aligned with brand tone and deadlines. Sales Coordinator Yes Machinery – Sharjah, UAE | Jul 2022 – Aug 2024 • Handled customer inquiries, requirements assessment, and quotation preparation. • Coordinated procurement with international suppliers ensuring timely delivery. • Developed digital content and SEO materials supporting marketing initiatives. • Collaborated with marketing teams on content strategy and brand alignment. Senior Process Associate Tata Consultancy Services – Bangalore, India | Feb 2013 – Dec 2014 • Managed insurance/annuity processing projects ensuring SLA and quality compliance. • Reviewed transactions for regulatory compliance and accuracy. • Documented workflows and performed root cause analysis for issue resolution. • Improved process efficiency and supported reporting deadlines.