Devin Brozey

Customer Insights | Voice of the Customer | AI-Powered Insights | Customer Experience Customer Insights and Voice of the Customer professional with 10+ years of experience transforming customer feedback into strategic product insights across SaaS and consumer technology companies including Figma, Block (Cash App), and Lyft. Experienced synthesizing qualitative and quantitative signals from support conversations, operational data, customer feedback, and product usage trends into executive-ready narratives that influence product decisions. Passionate about using AI and automation to scale customer understanding, uncover emerging issues, and improve decision-making.